Consumer Insight Specialist in Paris at Jet Support Services, Inc. – JSSI

Consumer Insight Specialist in Paris at Jet Support Services, Inc. – JSSI

Company Name: Jet Support Services, Inc. – JSSI | Location: Paris | Type: Job | Last Date to Apply: 2021-02-27

As part of its strong growth, Ledger, a technology leader in digital assets and crypto-security solutions, is looking for a Consumer Insight Specialist. Within the Consumer Marketing Team, you will be in charge of planning and conducting consumer research and usability tests for our BtoC products. The objective will be to better understand the market, the users and their needs and to improve our user experience with Ledger products (mobile app and website). You’ll work closely with different teams: product, ecommerce, marketing, content…

Consumer Insights and Research:Work with marketing / product teams to define the needs and build a research planBuild and launch qualitative and quantitative studiesAnalyse results to showcase key insights and learningsGive recommendations to specific teamsUX Research and Testing:Define objectives, candidates and process Conduct different type of researches (qualitative, quantitative, usability test)Identify users needs and expectationsImagine and Optimize customer experience / journeyCollect and analyse insightPresent results and recommendations to product team and follow up improvementsAnimate and Manage our Beta Tester community:Create a communication plan to share news, updatesCreate and animate events to engage with the communityActivate them to test new features or releases and provide feedbackDefine, prepare and implement the Ledger Beta Testers Hub platformRequired profile
Ideally 3/4 years of experience in Marketing and UX Research (web / mobile app)Data driven mindsetGood writing and presentation skills Fluent in EnglishKnowledge of the Crypto market is a plusBenefits
Flexible working hours, remote friendly environmentStrong focus on personal development, including internal and external training, and attendance to conferencesInternal talks, technical meetups, and hackathonsHigh performance equipment for your workComprehensive health insurance with medical, dental, and vision coverageMeal Vouchers with Swile (ex Lunchr)Reimbursement for sports and cultural activitiesAnnual company outing for Ledgerdary Days; plus infrequent parties, snacks and drinksEmployee discount on Ledger products.