Customer Success Manager in Lyon at Artifakt

Customer Success Manager in Lyon at Artifakt

Company Name: Artifakt | Location: Lyon | Type: Job | Last Date to Apply: 2021-02-17

Artifakt is an all-in-one DevOps software helping tech teams deploy, manage, and run complex web applications on enterprise-grade Cloud infrastructure faster and on a global scale.

Our mission is to make the web faster, more reliable and secure. We help:
Developers deploy their surefire code faster to production without worrying about infrastructure; Enterprises run and scale their critical applications on modern and powerful Cloud infrastructure.
At Artifakt we are one multicultural team using our diversity and passion for tech as a driving force to create our industry leading product.

Our core values:
Encourage ownership, quality and creativity; Build a supportive environment where everyone has a voice; Passion for technology and automation.
Join one of the fastest growing Cloud companies in Europe, that has just recently launched it’s ambitious transnational goals

Job Description

Our Customer Team is in charge of customer onboarding, product adoption and customer success. This team provides the best technical support and application expertise to our customers.

As an Artifakt Customer Success Manager you will be leading end-to-end customer relations, from onboarding to production, and during the entire project life cycle.

Your responsibilities
Understand our customers needs and provide infrastructure recommendations. Create a solid onboarding experience. Ensure our onboarding process works from day one. Lead migration project toward Artifakt. Provide training for Artifakt users: both technical and non-technical. Write functional documentation (How to…, Troubleshooting) and keep it up to date. Organize monthly/weekly follow-up meetings with our customers. Provide 1st level functional support and maintain our ticket backlog. Analyze Customer Team KPIs, KPIs reporting. Be responsible for meeting the level of service as defined by the SLA. Improve our internal process and tools.
You will also work in close collaboration with other teams and… :
Share customer feedbacks with the Product Team. Co-organize customer testimonials with the Marketing Team. Colloborate with the Sales Team to dentify and support business opportunities (presales / upsell).

Preferred Experience
Proven experience as a Customer Success Manager in the software/SaaS area (3yrs+) Autonomous and proactive Excellent interpersonal skills Knowledge of Cloud and DevOps solutions Fluent in English. Able to deal with international customers.

Recruitment Process
HR Interview Manager Interview CxO Interview Coffee with the team Offer!