Company Name: Murex | Location: Paris | Type: Job | Last Date to Apply: 2021-02-03
We are looking for an Experimented SAAS Technical Consultant to join us in Paris.
Graduated from an Engineering school or a Master’s degree, proving at least 3 years of experience (experiment), you have a big interest for the problems of software integration,Cross domain technical knowledge including but not limited toNetwork connectivity, protocols and securityLinux and Windows Server operating systems Information Security standards Fluent in English and ability to work in an international environment, curiosity and open-mindednessExcellent communication skills and Good analysis and synthesis capabilitiesKnowledge of Cloud-related topics is a plus
Main missions :
Thorough understanding of the SaaS framework (architecture and technical configuration of the SAAS Platform and Mx3 software program) :
Maintain an in-depth understanding of the Murex SaaS architecture and interaction between its layers;Contribute to network architecture decisions including close follow-up on connectivity to Murex SaaS clients’ and third-party vendors;Study and apply the market’s SaaS and security best practices on the platform; Apply Murex best practices on the SaaS environmentsHelp and train other team members on SaaS technical procedures, play first level of escalation for SaaS technical issues;Have full technical ownership on his/her scope during client activity and business hoursImplement specific tools based on well-defined specifications, and communicate with the Hosting Provider and with internal teams to ensure proper service delivery;
In your day to day you will :
Handle Incident, Problem and Crisis management on Murex SaaS technical cases and technical production Incidents, with escalation responsibilities;Identify impediments and suggest solutions related to daily activities;Build and continuously develop an internal network, communicate effectively with peers to ensure understanding and constant feedback and visibility on SaaS technical support activity;Listen to clients, seek to understand their business, monitors client satisfaction and sees it as a priority; invest time and efforts in critical situations;Act based on the business impact(s) of the Incident on client side;Contribute to the Murex SaaS security framework; and to client RFPs, service sizing & pricing