Company Name: Shippeo | Location: Paris | Type: Job | Last Date to Apply: 2021-02-24
Manage level 2/3 support before escalation to product or R&D (this includes on-call duties) Be the interface between R&D or Product and our Customer facing teams Provide training, assistance and material to all our customer facing teams regarding technical topics. Design, develop and maintain dashboards and internal tools following teams needs Follow up on deployment and manage crisis communication process Create and update content for internal, external documentation and online manuals Implement new processes for the team to ease escalation and internal communication A Bachelor’s degree in computer science 4/5 year + of experience working in a Level 2/3 support position at a SaaS product company with a strong orientation toward customer service Ability to dig deeply into technical issues and find solutions or workarounds Strong technical knowledge especially on API and SQL Fluent English mandatory, * An entrepreneurial environment with a lot of autonomy and responsibilities A strong team spirit within an inspirational and multi-cultural team consisting of truly smart and highly motivated people Cool and brand new offices in Paris
Shippeo, the European leader in supply chain visibility, gives shippers, carriers, and end-customers instant access to predictive and real-time information of every delivery.
Shippeo’s machine-learning, proprietary algorithm dynamically calculates ETAs allowing shippers to quickly anticipate problems, proactively alert end-customers, and efficiently manage exceptions. Shippeo helps market-leading companies leverage transportation to deliver exceptional customer service and achieve operational excellence.
Founded in 2014, Shippeo tracks more than 5 million loads per year throughout Europe and connects to carriers in more than 62 countries. Shippeo’s more than 130 employees have 22 different nationalities, and speak 20 languages!